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Store Policies & FAQs
Store Policies | FAQs



Our satisfaction with your experience of the Cisco Collateral Store is very important. Please contact us with questions or comments at any time.
To contact customer service regarding an order, please send an email to : mktg-collateral-store@external.cisco.com.
The Customer Service Department can be reached by phone at the following numbers: (Operating hours: 8am - 5pm PST, Mon-Fri)
1-866-463-3487 (Within the U.S. or Canada)
+1-408-519-5055 (Outside the U.S. or Canada)
+1-408-519-5001 (Fax)


Cisco accepts the following payments for employee entitlement.
- Access VISA preferred Corporate Credit Card.

- iProcurement access where available. Employees may select the Cisco Collateral Store on the homepage of iProcurement systems. For department charges, the system allows shipments to internal Cisco offices only. iProcurement orders issue a Purchase Requisition from the Oracle system directly to Medius; our local supplier in San Jose, CA.


The Cisco Collateral store accepts the following forms of payment for customers, guests, resellers and partners of Cisco Systems.
- Credit Card

- Purchase Orders which will be approved for acceptance by our vendor. Goods and services will not be shipped until full payment has been received. All invoices are paid directly to the supplier on behalf of Cisco.

- Wire Transfer (International Orders Only)


Products that have been damaged in transit, or that are defective, are the only returns allowed by the Cisco Collateral Store. The product must be returned for a replacement shipment within 30 days from the product shipment date. Please contact Customer Service at 1-866-463-3487 (U.S Only), +1-408-519-5055 (outside U.S) or mktg-collateral-store@external.cisco.com to obtain a Return Merchandise Authorization (RMA) number and instructions on where to ship your product.

No Returns or Refunds will be given for product shipments after 31 days.


Cisco cares about the proper use and protection of your personal information. For more details, please read Cisco's Privacy Statement.



FedEx delivers orders for the Cisco Collateral Store. Shipping costs are calculated by product weight and order destination. In your shopping cart, the charges will be calculated once you select the ship-to destination and level of service. In stock products typically ship within 24 hours after you submit your order. If you are trying to estimate delivery dates, please note the following:
- Payment authorization must be completed prior to processing.

- We cannot guarantee overnight orders placed after 2:00 PM PST for next day delivery.

- Orders ship Monday through Friday only. There are no shipments or deliveries on weekends or holidays.



Orders shipped to California destinations will have all applicable local and state sales taxes calculated at the time of payment processing. The tax charges will be viewable on your order receipt.
International orders are not charged sales taxes at time of order. The recipient of the order, however, will be responsible for paying to customs any import duties and Value Add Taxes (VAT). You can view an estimate of your duties and taxes by clicking on the International Shipping and Tax Guidelines link found in the check out process.